Terms of sale

These terms apply when you buy from Vizaleo. They are written to be read: if anything is unclear, write to us through our contact page or .

1. Who we are

Vizaleo is run by (registration number ), registered office: . You can reach us through our contact page or .

2. What you buy

Vizaleo writes visa application documents from the answers you give in our form, with the help of artificial intelligence, and delivers them on a private web page that you can print or save as a PDF.

• Visit visa kit (Schengen short stay, UK Standard Visitor, Canada visitor visa or US B-1/B-2 visitor visa): cover letter in the consulate's language with a translation, pre-filled answers for the application form, day-by-day itinerary, personal document checklist, support-letter templates and tips. For the US visa, the letter is a trip summary for your interview, and interview preparation is included.
• Long-stay visa kit (the long-stay visas listed on the order form, or another national long-stay visa on a general basis): motivation or cover letter with a translation, pre-filled answers for the application form, personal document checklist, step-by-step timeline, support-letter templates and tips. For the US student visa, the letter is a study plan for your interview, and interview preparation is included.
• Refusal response letter: an appeal letter, or a letter for a new application where no appeal exists, answering the refusal reasons you give us, with the evidence to add. Optionally with a new visit visa kit for re-applying.
• Proof of funds and sponsor pack (add-on): an estimate of the funds your application should show, a funds summary and letter templates.
• Extra travellers: a matching letter and checklist items for each person travelling with you, and a parental consent letter for children.

3. What we don't do

We are not a government service and are not linked to any government, embassy, consulate, the European Union, VFS Global, TLScontact or BLS International. We are not lawyers and do not give legal advice or represent you before any authority. We do not make or sell flight or hotel bookings, and we never create false documents. You apply yourself, on the official website or at the visa centre, and pay any visa fee to them. No one can guarantee a visa decision or the outcome of an appeal, and we do not.

4. Your part

Give true answers. Read every document, add the few details we don't ask for (shown in [brackets], such as your passport number or booking references) with true information, and make sure everything you submit is accurate. A refusal response letter is a model that you check, sign and send yourself before the deadline on your refusal notice. Support letters are for the person named in them to check, complete and sign. Figures such as minimum funds are reference values: confirm them on the official website.

5. Price and payment

The price is shown on the order form and on the payment page before you pay: €19 for a visit visa kit, €39 for a long-stay visa kit, €29 for a refusal response letter (€10 more with a new visit kit), €9 for each extra traveller and €9 for the proof of funds and sponsor pack. A partner link may give you a discount, shown before you pay. Prices are final prices in euros and include any VAT due. Payment is handled by Stripe, and we never see your card number. You get a receipt by email.

6. Delivery and right of withdrawal

Your documents are digital content, written and delivered right after payment, usually within a few minutes. Before paying, you ask for immediate delivery and accept that, once delivery has begun, you lose the 14-day right of withdrawal that EU consumer law otherwise gives for online purchases. We confirm this in the email that delivers your documents. Our money-back promise below still applies.

7. Free revision and reminders

Each order includes one free revision: from your documents page, describe what changed (for example new dates or a new hotel) and the documents are rewritten. If you give your email address, we may send you up to three reminder emails about your application and travel dates, each with a link to stop them. Reminders are a convenience: always check the official deadlines.

8. Money-back promise

You get a full refund of what you paid if your documents are not delivered within 24 hours of payment. To claim, write to us through our contact page or within 14 days of purchase, with your documents link or the email address you paid with. The refund goes back to your original payment method within 14 days of our confirmation.

There is no refund if your visa is refused, delayed or granted for a shorter stay, nor for the outcome of an appeal or any other decision of a consulate, visa centre or border authority. Those decisions are theirs alone, and no one can promise them.

If your documents contain an error compared with your answers, such as a wrong date, name or destination, or a missing section, tell us and we correct it free of charge. This does not affect your legal rights if the documents are not as described.

9. Liability

We prepare every order with care. Our liability is limited to the price you paid, except where the law does not allow a limit, for example for fraud or gross negligence.

10. Law and complaints

If you are a consumer, you keep the protection of the mandatory rules of the country where you live, and you can go to the courts there. If you have a complaint, write to us first through our contact page or , and we will do our best to solve it quickly. You can also contact the consumer protection authority in your country.