Privacy policy

We collect only what we need to write and deliver your documents, and we delete it automatically.

Who is responsible

The data controller is the company that runs Vizaleo. Vizaleo is run by (registration number ), registered office: . Contact: our contact page or .

What we collect and why

• Your order answers: name, email, nationality, country and city of residence, travel dates and plans, accommodation, work or studies, who pays, previous visas, notes and, depending on what you order, income and savings as you describe them, education, the people travelling with you and the details of a visa refusal. We use them only to write and deliver your documents, to send the reminders you can stop at any time, and to help you if you contact us. Legal basis: performance of the contract.
• Payment: handled by Stripe. We receive the payment status and amount, never your card number.
• Messages you send through the contact form, to answer you. Legal basis: our legitimate interest in answering, or the contract.
• Partners: name, email, channel and payout details, to run the partner program and pay commissions. Legal basis: the partner contract.

We never ask for your passport number and never ask you to upload passports, bank statements or other documents. If you add other travellers, you confirm that they (or, for children, their parents) agree to you giving us their name, relationship to you and work or school. We do not sell your data or use it for advertising.

Who processes it for us

• Cloudflare: hosting and storage
• Anthropic: the AI model that writes the documents, which receives your answers to do so
• Stripe: payment
• Resend: email delivery

Some of these providers are in the United States. Transfers rely on the EU-US Data Privacy Framework or the European Commission's standard contractual clauses.

How long we keep it

Your answers and documents are deleted automatically 120 days after your order. Contact messages are deleted after 12 months. Partner details are kept while you are a partner and afterwards only as long as needed for payouts. Payment and invoice records are kept as long as tax and accounting law requires.

Your rights

You can ask to access, correct or delete your data, to restrict or object to its use, and for a copy, through our contact page or . You can also complain to the data protection authority in your country.

Cookies and browser storage

We use no advertising or tracking cookies. Your browser keeps a few things on your own device: your unsent form answers until you close the tab, your site language, and, if you arrived through a partner's link, that partner's code for 30 days so that you get their discount.